Refund Policy

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Refund & Returns Policy

At Little Kings Club, we want you to be happy with your purchase. Please read our Refund & Returns Policy carefully before placing an order.

This policy applies to purchases made through our online store.

1. Consumer Guarantees

Nothing in this policy limits or removes your rights under the Consumer Guarantees Act 1993 or any other applicable consumer protection laws.

If an item you receive is faulty, damaged, not of acceptable quality, unsafe, not fit for purpose, or does not match the product description, you may be entitled to a repair, replacement, or refund depending on the issue. (Commerce Commission)

2. Change of Mind

Please choose carefully, as we do not offer refunds for change-of-mind purchases.

This includes situations where:

You no longer want the item
You ordered the wrong size, colour, or product
You found the item cheaper elsewhere
Your personal circumstances have changed

Retailers are generally not required to provide refunds or exchanges when a customer simply changes their mind, unless the store’s own policy allows it. (Consumer Protection)

3. Faulty, Damaged, or Incorrect Items

Please contact us as soon as possible if your item arrives faulty, damaged, or incorrect.

To help us assess your claim, please email us with:

Your full name
Order number
A clear description of the issue
Photos or videos of the fault, damage, or incorrect item
Any relevant packaging photos, if the item was damaged in transit

Once we have reviewed your request, we may offer a repair, replacement, store credit, or refund depending on the nature of the issue.

4. Returns Eligibility

To be eligible for a return, the item must be:

Purchased from Little Kings Club
Returned with proof of purchase
Unused, unworn, and in its original condition, unless the item is faulty
Returned with original packaging, tags, labels, and accessories where applicable

We reserve the right to refuse a return if the item has been used, damaged after delivery, altered, washed, or returned in a condition that prevents resale, unless the issue is due to a fault covered by law.

5. Items That Cannot Be Returned

Unless faulty, we do not accept returns for:

Sale or clearance items
Gift cards
Personalised or custom-made products
Items that have been used, worn, washed, damaged, or altered after delivery
Products returned without proof of purchase

6. Return Timeframe

For faulty, damaged, or incorrect items, please contact us within 7 days of receiving your order so we can resolve the issue promptly.

This timeframe does not limit your legal rights under the Consumer Guarantees Act where the item fails to meet a consumer guarantee.

7. Return Shipping

For approved change-of-mind exchanges, the customer is responsible for return shipping costs.

If the item is confirmed to be faulty, damaged, or incorrect, Little Kings Club will arrange a suitable remedy, which may include covering reasonable return shipping costs where required.

We recommend using a tracked shipping service, as Little Kings Club is not responsible for items lost in transit when being returned to us.

8. Refunds

If a refund is approved, it will be processed back to the original payment method used at checkout.

Please allow reasonable processing time for your bank or payment provider to complete the refund.

Shipping fees are non-refundable unless the refund is due to a faulty, damaged, or incorrect item, or where required by law.

9. Exchanges

Exchanges may be offered at our discretion, subject to product availability.

If the replacement item is unavailable, we may offer a store credit, alternative product, or refund where applicable.

10. Order Cancellations

Once an order has been placed, we begin processing it as soon as possible.

If you need to cancel an order, please contact us immediately. We cannot guarantee cancellation once the order has been processed, packed, or shipped.

11. Contact Us

For all refund, return, or exchange enquiries, please contact us at:

Website: www.littlekingsclub.store

Please include your order number in the subject line so we can assist you quickly.